Customer Excellence Specialist Customer Insight m/f
Company Name:-
Hapag-Lloyd AG
Job Location:-
Mumbai, Maharashtra
Job Summary:-
At Hapag-Lloyd, you dont have to set sail before setting course for your career.
As one of the worlds leading shipping companies, we offer first rate career opportunities at more than 360 sites in around 125 countries.
With more than 13,000 employees both on land and at sea we have the most diverse talent on board.
As a team, we do everything we can to transport all kinds of goods from A to B.
And we have been doing this for almost 170 years! How do we ensure the highest standards in terms of reliability, service, productivity and environmental protection? By forming a global team united by passion and state-of-the-art IT that brings everything and everyone safely into the harbour.
For our location in Mumbai we are looking for a
Customer Excellence Specialist Customer Insight (m/f)
Responsibilities and Tasks:
Main Objectives of this position:
Key Expectations
Assist Customer Quality department in driving the HL 2023 Strategy initiatives
Support insight collection: Preparation, execution, data retrieval, reporting and analysis from Qlikview, Maritz, SalesForce and other commercial data bases such as:Setting up questionnaires for insight collectionCreation of reporting based on collected insights especially for our annual CESSupport survey execution such as translations with regions, access maintenance
Assists in identify best practices that can lead to improved customer experienceRequirements and Qualifications:
Essential Skills
Good knowledge of analysis tools such as Qlikview/ Adhoc reporting/ WebFocus
Degree/ Education in Finance/Economics/Mathematics/Statistics
Desired Experience- 6 to 8 Years
Structured and analytical work approach
Self-motivated and organized
Flexibility to travel at least twice a year to Hamburg
Additional Skills /Abilities desired
Experience in data analytics, preferred market researchCapable of translating data into actionable insights
Success Criteria for Position:
(Guide: soft skills required to carried out the role at the optimal level)
Communication/Organization Skills
Superior communication skills
Expert problem resolution
Effective time management and planning skills
Excellent command of written and spoken English
Values/Behaviors
Leadership skills
Customer friendly
Positive a
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