Contractor I
Company Name:-
Concentrix
Job Location:-
Bengaluru, Karnataka
Job Summary:-
Please Note: Job cannot be performed in the state of Colorado, USA.
Job Title:
Contractor I
Job Description
The Deskside Support Engineer I provides end user support across the organizations desktop, network, telephony and application(s) environment.
The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs.
The position requires excellent communication skills, attention to detail and problem-solving capabilities
Job Description
Deskside Support Engineer I
Summary
The Deskside Support Engineer I provides end user support across the organizations desktop, network, telephony and application(s) environment.
The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs.
The position requires excellent communication skills, attention to detail and problem-solving capabilities.
Key Duties and Responsibilities
Excellent proven skills on service management fundamentals with hands on expertise in Problem Management, Incident Management, RCA & Ticket Analysis for deskside scoped equipments.
To support/trouble shooting the local servers and network devices with the help of Network and Servers team remotely.
Intermediate knowledge and understanding of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills.
Adept at Ping & Tracert Analysis, voice infrastructure at deskside level, capturing AD GP test outputs for analysis, troubleshooting DNS resolution errors, use of net commands, IP config etc.
& maintaining Hub room and Data Center Structured Cabling.
Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc.
on both Hardware & Software aspects.
Hardware expertise in replacing motherboard, SMPS, RAM, Laptop LCD Screen, Laptop keyboard, Avaya hard phone config.
Video Conferencing equipments etc.
Software- OS level troubleshooting in Win 7 & Win 10, MS Office 2013 & Above package, Outlook c
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