Company Name:-
JPMorgan Chase Bank, N.A.

Job Location:-
Mumbai, Maharashtra

Job Summary:-
As a Business Process Analyst, you’ll provide support on a variety of initiatives by analyzing existing processes, identifying process gaps, identifying areas for improvement, and developing the appropriate controls for each.

You’ll support business partner deliverables, including documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures while demonstrating an in-depth working knowledge of the entire Managed Account process.

As a Business Process Analyst, you’ll be responsible for the following:
Document, review, analyze, and evaluate business processes, systems, and user needs
Work with business partners to ensure consistency in implementing change related to system, policy, and procedural enhancements required to remediate systemic issues and/or process breaks
Establish/Create/Analyze reports relevant to Operations functions
Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
Ensure adherence to established Change Control policy and procedure creation/maintenance
Work in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and results
Interact with and manage vendor relationships
Lead groups and process improvement initiatives

Candidate Requirements:
Three to five years’ experience highly desired; focus on service, project management or support preferred
Advanced skills in MS Office, including Excel and Access
MORCOM\JPMorganCONNECT experience is highly desired
Customer service, team and goal-oriented, enhanced by a high sense of urgency and professionalism
Excellent analytical skills with close attention to detail
Excellent communication and people skills used to drive self and teams to get tasks completed
Ability to effectively interact with all levels of business
Ability to present a professional image and demeanor to internal/external customers and team members
Ability to communicate effectively both orally and in writing with internal and external customers
Demonstrate organizational skills and ability to handle working within strict timelines
Ability to coach and mentor team members by de

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