Job Description:

Specific responsibilities include:

• Provide analytical insights into emerging issues, trends, and portfolios – by analyzing various types of data, including review of relevant cases/samples, research of our customer support database and incorporation of feedback from GCS teammates.
• Work closely with business partners and stakeholders (PayPal, Venmo, & Xoom) to determine how to design analysis and measurement approaches that will significantly improve our ability to understand and address emerging business issues
• Develop controls and monitoring dashboards to ensure performance against business KPIs, regulatory requirements and business priorities.
• Work closely with product teams on development of new capabilities to define requirements and priorities based on data analysis and business knowledge.
• Developing expertise in specific areas by leading analytical projects independently, while setting goals, providing benefit estimations, defining workflows, and coordinating timelines in advance.
• Demonstrate flexibility that is needed to succeed within a matrix organization while being proactive and comfortable with working alongside stakeholders from different domains.
• Providing updates to leadership, peers and other stakeholders that will simplify and clarify complex concepts and the results of analyses effectively with emphasis on the actionable outcomes and impact to business.

Qualifications

• BS/BA in a related field required
• 2-3 years of experience in analyzing large, multi-dimensional data sets and synthesizing insights into actionable solutions
• Fluent in SQL, Excel, and visualization tools such as Tableau; experience with a statistical programming language like R or Python a plus
• Teradata & BigQuery experience a plus
• Strong organizational skills and excellent follow-through
• Outstanding written, verbal, and interpersonal communication skills
• High emotional intelligence, a can-do mentality and a creative approach to problem solving
• Experience with working in a technology environment
• Experience with program management and process mapping is a plus