Company Name:-
JPMorgan Chase Bank, N.A.

Job Location:-
Bengaluru, Karnataka

Job Summary:-
Develop, manage & execute procedure project from initiation through delivery:
Analyze the request, create a content outline & documentation strategy
Create procedures from multiple resources, including but not limited to, documentation provided by the lines of business, process mapping, SMEs and other types of material
Partner with SMEs to ensure procedures accurately reflect corporate policy and current processes established within each department
Work with the ODM Knowledge Management team through the myRCR process to publish procedures in Chase Answers
Convert existing procedures into Voice of Chase format
Serve as a subject matter expert in content development
Drive simplification in processes to support employee experience for production teams
Attend project meetings to provide insight and be the advocate for the end user in developing and maintaining processes
Perform annual recertification on assigned book of work
Special assignment and projects, including letter ownership and process map creation
Qualifications
Bachelor’s degree required in function related discipline, or equivalent experience
Excellent communication, interpersonal skills
Flexible in in adapting and embracing change
Prior KYC/AML experience preferred
Key Position RequirementsAction-oriented and effective listening skills
Knowledge of technical writing conventions & methodology (Info-mapping is an example)
Must be able to quickly grasp the mechanics of a job function & synthesize the new knowledge into existing parameters
Must be able to communicate with all levels of employees, including the end-user, project teams, operation managers, senior managers & risk managers
A relationship builder, who can establish trust and credibility across the organization
Strong and effective communication skills to develop relationships between business groups
Ability to work effectively on multiple projects in a fast moving, deadline-driven and agile development environment
Flexible, upbeat and energetic attitude – self – starter with the ability to quickly build strong partnerships, effectively communicate needs and challenges
Strong project management skills that are demonstrated by timely task completion and quality of deliverables
Highly collaborati

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