Business Operations Analyst
Company Name:-
Blackboard
Job Location:-
Chennai, Tamil Nadu
Job Summary:-
Description
Business Operations Analyst
Chennai, India
The Opportunity:
Were looking for a Business Operations Analyst to help us push the boundaries of what education can offer through the power of technology.
Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world.
Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community.
Were focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
For more information about Blackboard and our career opportunities, please visit www.
blackboard.
com.
This role falls within Blackboards Learn Operations organization, which is responsible for managing projects and ongoing improvements for our flagship Learn application in both our managed hosting and cloud SaaS offerings.
As Business Operations Analyst, you will manage and maintain a cohesive view between product offerings, handle operations metrics and version management, and drive process improvements.
Specific responsibilities will include:
Organizing, leading, and participating on project related calls and coordinating tasks among internal and external partners
Planning, organizing, monitoring, and controlling projects using appropriate tools and techniques to ensure efficient and effective project completion
Developing and socializing potential risk mitigation strategies
Effectively communicating with managers, peers, and business partners on deliverables, timelines, and support needed
Performing project management responsibilities relating to client enhancements and conversions
Play the role of problem manager for key products as assigned
Participate in post-mortem meetings and drive teams to identify root cause including well defined corrective/preventative action plans
Pro-actively identify operational issues and trends
Ensure recurring incident resolution is addressed with urgency
Assisting in defining the scope and impact of projects and effectively communicating the impact on the organization
Establishing project tasks and timelines and effectively managing them
Evaluating business processes, anticipating r
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