Business Analyst II(Salesforce Support)
Company Name:-
S&P Global
Job Location:-
Hyderabad, Telangana
Job Summary:-
Segment : S&P Global Corporate
The Role: Business Analyst II(Salesforce Support)
Grade ( relevant for internal applicants only ): 9A
The Location: Hyderabad
Whats in it for you:
In this role, you will be working with a team of enthusiastic members supporting our Salesforce and OTC technical solutions and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers.
The Key Responsibilities Are:
Support S&P Globals critical CRM system for continuous excellence in Commercial Operations.
Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them.
You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).
Engage with stakeholders and understand requirements for issue resolution
Be an active member of a technical support team and manage the resolution of critical incidents
Assist in creating comprehensive technical documents
Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary
Supervise activities between resources, and facilitate smooth workflow for service delivery
Build Knowledge Base articles, Playbooks, documentation
Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology
Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement
Be up to date with current field practices to enhance service standards and delivery
Understand end-to-end solution and integrations in the overall architecture
Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
(Basic Qualification)
What we are looking for:
Should have total Experience of 3+ Years
Should have at least 2 years experience working with Sales
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