Company Name:-
American Express

Job Location:-
Gurgaon, Haryana

Job Summary:-
You Lead the Way.

We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description:
The role provided will be a part of one of four MIS & Advanced Analytics team job families – Service Process MIS, Risk Process MIS, Performance Management and Customer Listening.

Key role requirement and skills are outlined below:
Servicing Process & Risk Process MIS: Design business metrics and drive robust Performance management across Customer lifecycle – enabling customers, Disputes, merchants, Customer acquisition, Credit, Fraud, Late Stage collections.

Key Skills: Communication, Stakeholder management, problem solving, SAS/SQL, Python/Hive, BI tools such as Tableau.

Performance Management: Incentive programs, Performance management tools and insights.

Key Skills: Project/Program Management, Basic Hive, BI tools such as Tableau
Customer Listening: Build & Drive customer Survey, Sentiment Analysis & Deep insights on advocacy and satisfaction of customers.

Key Skills: Communication, Stakeholder management, Machine Learning, Spark, Python, SAS/SQL
Generally, the role will entail the following responsibilities:
Ensure the processes that are created and implemented have strong value proposition for the bu

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