Company Name:-
Calypso

Job Location:-
Mumbai, Maharashtra

Job Summary:-
About us

Calypso Technology, Inc.

is a cloud-enabled provider of cross-asset front-to-back solutions for financial markets with over 35,000 users in 60+ countries.

With a rich legacy of innovation and 20 years of experience, its award-winning software improves reliability, adaptability, and scalability across several verticals, including capital markets, investment management, central banking, clearing, treasury, and collateral management.

Calypso’s success is founded on our values of accountability, transparency, and people.

Division summary

Customer Success contributes to our efforts to enhance and transform the Calypso customer experience via a client-centric approach (building and maintaining relationships, proactively identifying potential crises that may detrimental to the user experience, meeting and exceeding client expectations).

Thus, helping to differentiate Calypso and contributing to the growth of our business.

Customer Success is composed of several organizations (Customer Delivery, Cloud Services, Calypso Learning Services, Customer Support, and Customer Success Management) that manage the customer’s journey at Calypso.

Team and role overview

The Customer Delivery team in India is scaling rapidly due to increased client wins and demands.

The team is made up of strong Project Managers, Consultants, and Technical Analysts.

This team is responsible for the successful delivery of client solutions in this region.

Responsibilities
Work directly with customers to gather, scope, and understand business requirements, and influence them towards Calypso’s best practice solutions.

Work hands-on to design, configure, and test the system to ensure that it meets the business requirements wherever there is a deviation from Calypso’s out of the box solution.

Follow up with the Client’s end-users to validate the solution delivered, achieve signoff, and continue to support various phases such as SIT, UAT, Migration activities, and move the system toward go-live.

Identify and raise approved core product gaps and follow up through Calypso’s internal process until delivery.

During the development of enhancements, the Consultant will work with the Calypso Product team or Project technical team to iteratively tes

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