Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

• Working closely with business for gathering and executing requirements.
• Facilitate CRM utilization/adoption
• Collaborating with IT on CRM issues and needs on behalf of the business
• Stakeholder management, working closely with business and IT for CRM releases
• Participate in business process improvement (BPI) for CRM
• User Acceptance Testing and giving sign offs
• Coordinate user maintenance (new users, user profile changes) and perform business administrative tasks in the CRM tool – Enhancement/Change management
• Analysis, Assessment, Proposals etc
• Track enhancements including supporting vetting, clarification, and alignment with the business Connecting with business for data accuracy, business process, and ensuring proper utilization of processes in the CRM tool
• Supporting CRM users located globally, interacting closely with a network of established super users Drive CRM data health and quality