Eligibility:

• 4-5 years of working experience with a project or product based company
• Candidate with advance knowledge of MS Excel, MS Word, MS PowerPoint and basics of SQL queries will be preferred
• Should have experience in demonstrating the fundamental skills and industry best practices of a business analyst (from project initiation through closing)
• Should have experience in analyzing complex business processes and systems in order to develop business requirements and functional specifications
• Should have analytical, problem solving, research, and time management skills

Job Description:

• Managing customer issues taking changing priorities and SLA into consideration
• Promoting detailed communication and sharing of information among overall Technical Support and Engineering Support organizations
• Taking ownership and responding to client escalations as appropriate
• Working with stakeholders and subject matter experts to fully understand business needs in order to effectively gather and document business requirements
• Evaluating requirements against existing business and system processes
• Publishes, distributes and ensures sign-off of business requirements
• Leading requirements gathering sessions to evaluate and document existing business processes and future business needs
• Managing all changes through a formalized change request process, assessing the impact of requirement changes, and updating requirements appropriately
• Identifying opportunities to improve existing business, system processes and should be well versed with scrum methodology
• Working with the Quality Assurance Analysts to ensure that that test plans, test scripts and test conditions are based on the business and system requirements
• Working with Customer Support, Training and Documentation teams to confirm that documentation reflects how the software functions
• Supports the ongoing management and maintenance of product applications
• Working with different teams to develop test approaches and test execution plans for projects varying in size and duration