Business Analyst

Where: Bangalore, Karnataka, India

Core Responsibilities:

• Design and run high impact customer analyses to support various business units in answering customer-related questions.
• Execute various customer analyses around customers such as RFV (recency, frequency, value analyses) or repeat customer behaviors across all Travelopia businesses.
• Validate that data is up to date & accurate
• Interpret analyses to deliver customer insights and recommendations for the different business units.
• Mine existing customer data of different business units to generate insights and to generate value.
• Validate marketing and business hypotheses through customer data analyses
• Create reports on outcomes from certain marketing initiatives
• Understand business challenges & opportunities and identify where customer data could help support business decisions
• Effective Stakeholder Communication
  • Effectively communicate and collaborate with the technology and data team
  • Effectively update the senior manager customer insights on customer analyses and insights
  • Be a trusted business partner fr different Travelopia brands on customer data & insights related topics
  • Be a valuable thought partner in the team on customer data & insights related topics

What we are looking for:

• Bachelor’s degree, preferably in statistics, analytics, math, or related fields.
• 2+ years experience in an analytics role (preferably in the field of the customer, product or marketing) with a strong focus on creating analyses and delivering customer insights
• 2+ years experience working with SQL to analyze, explore, and mine large data sets to support reporting and ad-hoc analysis.
• Strong data & analytical skills & track record of delivery. Proven experience designing and performing complex data analyses
• Proven experience building compelling and engaging data visualization and presentation.
• Strategic understanding – ability to connect data, analytics and strategic thinking
• Strong attention to detail and accuracy of output
• Experience with Google Data Studio and Google Big Data
• High competency in Microsoft Excel and Google Sheets
• Excellent planning, organizational, and time-management skills
• Collaborative and exceptional problem solving and critical thinking skills
• Strong work ethic
• Does what it takes to get the job done and naturally goes the extra mile