Job Description

This role will be part of the Partner Transaction Center (PTC) function and will be responsible for interfacing across the Partner eco system, other internal teams and stakeholders in sales to support indirect non-standard transactions.

The role reports to the Global Partner Sales Operations Manager.

The Partner Transaction Center (PTC) team is designed to be the primary team working directly with our partners to assist in standard and non-standard channel deals. They are responsible for understanding and orchestrating Oracle’s Channel workflow and deal processes, as well as being the direct link between our VADs, partners and the channel sales team. This team is an extremely valuable asset to the Channel organization to ensure a clear and concise linkage for pricing, contracts and bookings.

Professional-level English written and verbal skills a pre-requisition and a commitment to high quality customer service are essential also.

Shift Timings – 3pm to 12am (IST) Supporting EMEA

Job duties are varied and complex, needing independent judgment and include but are not limited to:

Responsibilities:

Support indirect non-standard requests/requests that cannot be transacted on Oracle Partner Store through the quote to order process.

Manage transactions with a key focus on Partner/Customer experience while maintaining KPI/SLAs

Serve as a liaison with other divisions such as Deal Management, Migration, Global approvals and Order management and others in an effort to ensure accurate and timely transaction processing.

Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance.

Support implementation of new processes and procedures.

Skills:

• 1+ years of total experience, preferred to in a support organization – ideally supporting EMEA stakeholders
• Detail oriented
  • Ability to execute operational process with rigor
  • Accurately documents the various steps of the process cycle
• Arbitration
  • Effectively mediates process between Channel rep and Partner Customer Focus
  • Consistently executes daily task within SLA
  • Takes ownership on deals and ensures customer satisfaction.
• Active Listening
  • Practices attentive listening during process orientation
  • Effectively restates and questions current processes
• Communication Skills
  • Strong verbal and written communication in English is must as it involves interacting with multiple teams/partners/sales
  • Effectively communicates between stakeholders ensuring accurate message is delivered
  • Strong networking and interpersonal skills
• Learning
  • Quick to understand Job role
  • Seek clarity on all gaps from manager / mentor
  • Quickly moves on to being independent requiring minimal supervision
• Ability and desire to provide excellent customer-service to internal/external customers
• Ability to work independently and in a dynamic environment
• Flexibility to working in shifts
• Proactive, team player
• Positive and “Can Doâ€� Attitude
• Results orientated
• BA/BS degree or equivalent
• Good PC skills, esp. in Word/Excel/PowerPoint