Company Name:-
Bain & Company Inc

Job Location:-
Gurgaon, Haryana

Job Summary:-
Position Summary:

The Company
Bain & Company is one of the top management consulting firms in the world.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Centre (BCC) in New Delhi.

The BCC plays a critical role in supporting Bain’s case teams globally to help with analytics and research across all industries, for corporate cases, client development, private equity diligence or Bain intellectual property.

The BCC is comprised of Consulting Services and Shared Services.

The Role
This position’s primary role is to service the IT support needs of our user base in a demanding results-oriented environment.

This role is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem solving techniques, while maintaining a high level of customer satisfaction.

A key component of the support operation at Bain is the use of the HD+ ticketing and inventory system.

Associates will receive training on the ticketing system as well as all of the other technologies and administrative processes required to execute the duties of a TSG Associate.

This person will learn support skills in a pressurized environment and be able to expand their technical ability across a range of software, hardware, and mobile platforms.

Responsibilities & Duties:

Key Tasks and Responsibilities
Develop the skills required to be the primary contact for IT related problems and issues for Bain employees
Learn and develop the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported
hardware (mobile devices, phones, voicemail, projectors, etc.

)
Perform consistent follow-up with users to ensure complete resolution and user satisfaction
Learn the inventory system and maintain accurate inventory database, repair log, and activity log
Develop the skills to proactively identify and complete TSG projects that add value to the department and/or our customers
Become aware of and enforce TSG guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end users
Learn the Bain image and PC configuration and testing process to build an

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