Company Name:-
American Express

Job Location:-
India

Job Summary:-
You Lead the Way.

We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description:
Amex Digital Labs is responsible for catalysing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives.

We strive to emphasize creativity, customer centricity, and innovation.

Focus areas include creating industry-leading digital payment solutions, using our first-class servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.

Purpose of the Role:
Amex Digital Labs is looking for a Product Analytics & Insights Analyst focusing on generating quantitative and qualitative analyses & insights for the Amex chat channels.

You will support your leader by focusing on user trends, product usage and channel shift growth from phone into chat.

Potential opportunity for people leadership in the future as the team evolves.

In addition to Product Owners, you will regularly collaborate with operations, marketing, and other business units; it’s a balancing act that requires strong diplomatic skills, including knowing when to push back and when to dive in.

Responsibilities:
Conduct analyses focusing on measuring engagement activities, user trends, product usage and generate tableau reports to for chat channel performance
Support and lead deep dives to identify triggers for channel share shift and areas of growth opportunities
Support leader in preparing data for presentations to stakeholders by breaking down data and trends into digestible and visually appealing formats regarding user trends and product usage
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