Company Name:-
Accenture

Job Location:-
Hyderabad, Telangana

Job Summary:-
Job Description
Skill required: Query Management – Service Desk Non-Voice Support
Designation: Management Level – Analyst
Job Location: Hyderabad
Qualifications: Any Graduation
Years of Experience: 3-5 years
About Accenture Operations
In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival.

So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale.

You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

Visit us at www.

accenture.

comWhat would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA’s.

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.

The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?
We are looking for individuals who have the following skillset:
Anti Money Laundering
Know Your Customer (KYC) Operations
Problem-solving skills
Ability to establish strong client relationship
Strong analytical skills
Written and verbal communication
It would be a value add if you are proficient in:
Customer Service Management
Roles and Responsibilities
In this role, you are required to analyze and solve lower-complexity problems
Your day to day interaction is with peers within Accenture before updating supervisors
You may have limi

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