Data Analytics is responsible for understanding, preparing, processing and analyzing data to make the data valuable and useful for operational and/or decision making purposes. Data Analytics may need to team with either Business Intelligence, Advanced Analytics and Data Governance positions to create highly useful information.

• Uses knowledge of business objectives, strategies, and needs to identify opportunities where data can be leveraged to achieve the desired business benefits.
• Has an understanding of current data context, processes and availability, and how current data processes and existing data can be leveraged to achieve the desired benefits.
• Prepares and analyzes data.  This can include: locating, profiling, cleansing, extracting, mapping, importing, transforming, validating or modeling.
• Applies query, data exploration and transformation, basic statistical methods and visualization techniques to create business insights or improve data quality.
• Performs validation and testing to confirm the accuracy of the information created.
• Interprets results of analyses, identifies trends and issues, and develops recommendations to support business objectives.
• Communicates complex information so that it is easy to understand and influences other to take action based on the useful information provided.
• Implements and maintains decision support or master data management solutions.

Qualifications

• Bachelors Degree in related field
• Strong MS Office skills especially Excel and Access
• Ability to master current and learn new computer systems
• 2+ years experience in related field preferred
• Hands on analytical tool skills preferred
• Excellent English spoken, comprehension and written skills
• Excellent customer service skills preferred
• Strong ability to manage and prioritize multiple projects preferred
• SAP ECC, SAP MDG, SAP HANA, SAP S4 experience preferred
• Functional Requirements documentation skills preferred
• Digital Fluency – exposure to AI/ML/NLP/RPA strongly preferred
• Lean Mindset – LSS/Operational Excellence training and background preferred
• MS Access/SQL/VBA/Python not required, but would be a great addition to the qualifications above

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Accountabilities in this role 

• Analyze and solve the most complex customer setup issues
• Analyze, recommend, and execute on account set-up to support direct and/or indirect sales
• Collaborate with teams across the company as well as customers to ensure flawless customer set up
• Collaborate with teams across the company as well as customers to ensure flawless customer onboarding
• Apply critical thinking to problem solving
• Work closely with offshore teams
• Sense of urgency, attention to detail and accountability
• Ability to manage multiple priorities with minimal supervision at a high level of accuracy