Company Name:-
CommScope

Job Location:-
Hyderabad, Telangana

Job Summary:-
Everyone communicates.

It’s the essence of the human experience.

How we communicate is evolving.

Technology is reshaping the way we live, learn and thrive.

The epicenter of this transformation is the network—our passion.

Our experts are rethinking the purpose, role, and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment, and simplify migration.

From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed.

The world’s most advanced networks rely on CommScope connectivity
Job Title: Analyst I, IT Service Desk (Spanish Expert)
Job Location: Hyderabad
Reports to: Lead, IT Service Desk
Skills: Proficiency in the Spanish language is mandatory.

General Summary
Support, diagnose, analu=yze, and resolve first-level user incidents and fulfill first-level user requests in compliance with CommScope Service Desk standards, policies, and procedures; meet or exceed Commscope’s service level, quality, customer satisfaction, user experience, and job performance.

Provide support via chat, telephone, email, and remote support, related to workstation hardware and software, mobile devices, network connectivity, and audio, video, and web conferencing systems.

Perform account administration, software installation, and other routine activities.

Resolve basic issues directly; escalate more complex issues to upper-tier support functions, or where applicable, to the IT Service Desk Supervisor.

Leverage the knowledge base to resolve incidents and escalate when knowledge gaps are identified.

Complete all assigned learning and development activities.

Demonstrate basic knowledge of the CommScope business and user segments, technology, IT functions, and Service Desk (including Service Desk tools and processes).

Raise continual improvement opportunities, especially those associated with reducing ticket volume and time to repair, and to shifting demand left.

Provide support for L1.

5 Analyst process, technology, and functional specialty area owners, and complete related tasks and training associated with these areas.

Work on one of three shifts providing

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