Company Name:-
Dell Technologies

Job Location:-
Bengaluru, Karnataka

Job Summary:-
Business Operations Analyst
We’re proud to be in the solutions business at Dell Technologies.

And our business solutions are built on deep analysis and insight.

Our Business Operations team within Business Support develops solutions to current and future challenges.

We support activities ranging from marketing and manufacturing to maintenance and more.

We define scope and objectives based on a thorough understanding of end users, business needs and processes.

From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us as a Analyst on our Business Operations team in Bangalore to do the best work of your career and make a profound social impact.

Key Responsibilities:
You will be part of Global Pricing Transformation team of Dell Technologies, providing support to sales ad finance users globally.

You will support the pricing applications and be responsible in driving our growth.

The role offers a great opportunity to leverage ones Business & IT knowledge and delight the users.

As part of business support operations, provide support to users (global sales and finance organization) on issues / queries related to Pricing applications
Engage business & IT teams as necessary to investigate the issue reported and to resolve.

Document the progress during the resolution process.

Own and drive critical business issues to closure.

Track and manage Incident ageing on a regular basis, so that the resolution time remains within agreed target
Engage business & IT teams to carry out RCA and document the same
Identify unique / complex issues and document them as part of Knowledge Base
Report incident management & performance KPI’s at agreed intervals
Identify issue trends and carry out corrective measures.

Recommend and implement proactive measure to improve user satisfaction.

Drive continuous improvement initiatives to improve operational efficiency.

Essential Requirements
6-8 years of experience in providing business / IT support to users globally and experience of doing so across different shifts.

Experience of driving business / IT teams to expedite resolution of critical / escalated issues to reach early resolution.

Experience of driv

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