Company Name:-
Amazon Dev Center India – Hyd

Job Location:-
Hyderabad, Telangana

Job Summary:-
1+ years of experience in financial/business analysis
Experience with SQL or ETL
Experience defining requirements and using data and metrics to draw business insights
2+ years of experience in workforce planning/management
MS Excel skills and experience in working with the following Microsoft Suite and Reporting Platforms: VBA, MS Excel, MS Access, SQL and/or MS Access skills required
Experience with forecasting volume and schedule generation
Proven comfort/experience communicating and influencing across job levels with both internal and external partners
Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change
Excellent analytical and mathematical skills

Amazon.

com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.

com continues to grow and evolve as a world-class e-commerce platform.

The Account Health Support Workforce Business Analyst is the driver of ensuring our Tempe, Arizona is setup for success to handle our daily task volume.

We obsess over providing world class support to Sellers selling on the Amazon platform.

We strive to predict the Seller’s needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

In this role, you will support the delivery of service levels and productivity targets for all skills/sites you support.

You will understand our business drivers and levers, and will monitor and report volume actuals against forecast, to meet short-term outlook.

Responsibilities include:On-going generation, creation, and maintenance of accurate data/reporting
Run “what-if” scenarios for staffing
Analyze data to outline any reasons for under/over performance, and recommend actions to improve performance.

Support the production, communication, & implementation of service level action plans
Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels
Work with operational and support teams t

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