JPMorgan Chase Bank, N.A.
The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence.
Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement.
We are seeking a Performance Improvement Analyst II to consult on strategic improvement efforts through execution of current state assessments, quantitative analyses, and ideal future state designs.
Our Associates are great teammates, have high emotional intelligence, strong influencing skills, and excellent interpersonal skills.
As a part of the team, you will work closely with Performance Improvement Managers to study, learn, and analyze complex process challenges, identify root causes, and design innovative solutions to close performance gaps.
Specifically, you will:
Employ Lean Six Sigma methodologies to solve business problems
Analyze large quantity of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
Perform competitor and industry research
Work with Performance Improvement Manager to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives
Ensure quality and timeliness of deliverables
Influence, design, and develop tactical process improvement plans
Lead workstreams and team members
Take ownership of Continuous Improvement opportunities within the PE COE
Be a recognized culture carrier who performs with consistency, integrity, and humility
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