Junior Analyst
Company Name:-
Diebold Nixdorf
Job Location:-
Hyderabad, Telangana
Job Summary:-
Expect more.
Connect more.
Be more at Diebold Nixdorf.
Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.
Join us in connecting people to commerce in this vital, rewarding role.
Position Overview
Has experience in diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients, Password Resets, Printers and more;
Technical Support Analyst is a member of the Service Desk team covering the day-to-day IT support needs via Phone/Chat/Self Service.
The primary function of the position is to provide 1st Level IT support.
Responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problem, and determine and implement solutions.
You are responsible for
Gather the required information necessary in order to best handle customer software and technical inquiries.
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
Collaborate with other members of the Service team to properly manage customer inquiries and escalate when appropriate.
Research required inform using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues to the pertained teams;
Basic technical skills including knowledge of Microsoft windows Operating Systems, Microsoft Office suite, and common printer issues.
Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.
)
Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues.
Ability t
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