Company Name:-
Momentive

Job Location:-
Chennai, Tamil Nadu

Job Summary:-
Position Title:
Customer Service Data Analyst
Position Summary:
Becoming a Customer Service Data Analyst represents a challenging career enhancing opportunity for successful professionals.

Data Analyst is responsible Key metrics Analysis to support CSR’s, BPO’s and functional managers in Momentive’s Business Process framework.

They will work with their peers, BPO’s and functional leadership in the development of effective, efficient processes.

Job Description:
Key member of team focused on speed, communication, Data visualization and data accuracy.

Ensure CS Key metrics across sites, countries, divisions and global operating.

Analyze processes to identify opportunities for improvement and simplification of Metrics.

Perform data analysis on all results and prepare presentations for clients.

Perform audit on data and resolve business related issues for customer base.

Interpret data, analyze results using statistical techniques and provide ongoing reports.

Acquire data from primary or secondary data sources and maintain databases/data systems.

Identify, analyze, and interpret trends or patterns in complex data sets.

Work closely with management to prioritize business and information needs.

Coordinate with cross functional leaders in supporting data metrics and dashboards.

Perform data analysis and facilitate in delivery to all end users.

Maintain and escalate issues to Manager if required.

Additional Details:
Bachelor’s degree in Business or related area.

3 or more years of experience in Data Analyst or related role
Experience utilizing software including SAP, Business Warehouse, Tableau, power BI, salesforce and the Microsoft Office suite
Should have experience using SAP & Strong analytical skills with the ability to collec

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