Responsibilities

• Researches, compiles and reports work unit and individual volume, productivity, quality and other statistics.
• Using database queries and spreadsheets, provides periodic reports to management with formatting or report design recommendations.
• Coordinates, monitors and executes daily production of reports used in the work unit.
• May perform routine systems-related tasks (passwords, user access, etc.) and work with technical group to resolve simple problems.
• May reconcile assigned general ledger accounts.
• May revise and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
• Receives detailed instruction on work from supervisor.

Essential Qualifications

• Bachelors of Commerce or MBA