Junior Data Specialist

Key Responsibilities:

• Scope, implement and maintain integrations using Absorb’s data integration tool.
• Gather and document training program requirements, confirm project scope, and work with clients to develop achievable timelines and program goals for their LMS implementation.
• Manage client projects to completion according to client timelines and requirements.
• Deliver training, consulting and best practice information on Absorb products & services.
• Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
• Assist and collaborate with other Absorb teams on technical/data-related issues.
• Update and maintain internal documentation resources.
• Build and maintain strong client relationships in order to provide the best possible service experience in every interaction.

Key Requirements:
Minimum Requirements

• 2-5 years working with data files
• Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly to audiences at varying technical levels
• Strong analytical skills to solve and model complex business requirements and make recommendations on best practices
• Able to maintain high-quality service delivery and documentation
• Self-driven, able to work independently and with a team

Preferred Requirements

• Experience implementing, training, and/or managing data migrations for a SaaS software
• Experience with Zendesk, JIRA, and Confluence
• Experience with RESTful API and SQL
• Experience with CRM and HRM applications (e.g. Salesforce, ADP, BambooHR, etc.)
• Second language, French or Spanish would be considered an asset

Technologies we use:

• Absorb LMS, SQL (MSSQL), Zendesk, Salesforce, Gainsight, Taskray, JIRA/Confluence, ADP, BambooHR