Director, Data Science and Analytics, Customer 360
Company Name:-
American Express
Job Location:-
Gurgaon, Haryana
Job Summary:-
You Lead the Way.
Weve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Functional Description
This position will be part of a fast-paced & innovative team within Enterprise Digital and Data Solutions (EDDS).
EDDS team drives innovation, delivering products and solutions across the entire lifecycle of customers, partnering with other Business Units and Centers of Excellence and advancing our goal of becoming an essential part of our customers digital lives.
A key part to accomplishing this vision, is knowing our customers (individuals and businesses) and having a holistic understanding of them.
The role is an integral part of EDDS and supports Customer 360, an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights and linkages.
This is fundamentally reshaping our ecosystem and the way we engage with our customers by leveraging industry leading Amex data assets, next-gen machine learning algorithms and Big Data environment.
We seek an experience data science professional and problem-solver to serve as Director- Data Science and Analytics, C360 .
Key responsibilities for this role would be development of advanced matching algorithms and frameworks, internal and external data evaluations and arbitration strategies as well as serving all analytical needs for C360.
Part of this role will be to work with platform owners for deployment of data science solutions to improve customer matching globally, enrich data and enhance accuracy to drive Amex economics in various areas marketing, new accounts acquisition and onboarding, risk management, customer servici
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