Job description:

• Drive retention and growth by empowering service delivery groups and sales in some of our key initiatives
• Derive key insights utilizing unsupervised machine learning based on hundreds of pages of unstructured data from several sources
• Build statistical models to predict retention probabilities dynamically for a given client and help Service Delivery leverage the data insights
• Prioritize what clients our Service Delivery associates should talk to and what Gartner asset they should recommend converting an unengaged client to an engaged one.
• Analyze surveys and correlation between survey responses and client engagement in a meaningful way to result in actionable insights
• Meaningful extraction of key client priorities using text analytics