Key Responsibilities

• • • Support the operational execution and the overall quality output required by RM data clients.
    • Work with Project, Development, and other departments to ensure the successful delivery of customer requested changes to the products and services.
    • Assist colleagues to manage the process for clarifying scope and details of requirements with clients.
    • Identify, document, and execute effective means to quality assure and validate data to support the clients.
    • Identify and mitigate technical risk associated with the project.
    • Develop and implement process solutions to improve operational efficiency.
    • Develop process workflow and design in compliance with regulatory requirements.
    • Identify risks and issues in business processes and systems internally and externally.
    • Prepare business process presentations and reports for management, customers, and other relevant stakeholders.
    • Responsible for maintaining and update all the process related reports and documents for reference and audit purposes.
    • Interact with the various teams in both UK & India to deliver activities on time.
    • Responsible for service levels of assigned operational tasks within the project.
    • Execute all activities required to deliver against increasing volume, especially during peak session periods.
    • Functional level capacity management based on shifting priorities across customers during live delivery.
    • Report volume analysis vs resource allocation vs criticality and escalate point of risk, especially during seasonal peaks.
    • Support new transition projects if any in parallel with BAU.

Minimum Qualification and Experience

• • Graduate with 3-5 Years of experience in Data Analysis & Operations.

Mandatory Skills

• • • Ability to use SQL, or general-purpose tools to interrogate databases and calculate statistical outputs with ability to learn other analytic tools as required.
    • Strong mathematical skills to help collect, measure, organize and analyze data.
    • Good Understanding of statistics and meaning of basic descriptive statistics – average, mean, median, percentiles etc. and use tools like EXCEL for data set analysis.
    • Adept at queries, writing reports, and making presentation
    • Verbal and Written communication skills
    • Proven analytic skills, including data mining, evaluation, analysis, and visualization.
    • Proven success in a collaborative, team-oriented environment.
    • Prioritization/work allocation/Negotiation/Problem-Solving skills.

Desired Skills

• • • Proven experience in working with UK/on site peer level managers OR a geographically distributed team.

Competency Requirement

• • Flexibility – Should be ready to work in UK hours.
  • Excellent communication skills, both written and verbal.
  • Should be a quick learner with an eye for detail.
  • Good planning, organizing & time management skills.
  • Should be a very good team player with good interpersonal skills.
  • Providing assistance and cover for other team members where required.