Data Analyst
Company Name:-
Shell
Job Location:-
Bengaluru, Karnataka
Job Summary:-
The Role
IT Services and Operations (ITSO) provides an extensive global portfolio of IT services to Shell.
Our Key Performance Indicators (KPIs) provide a key tool to monitor services and supplier performance and as such timely, accurate and high-quality reporting data, along with required data analysis is key to ensure ITSO provide secure, reliable and affordable operations and services.
The Data Analyst will be part of the Performance Reporting team which resides in ITSO Strategy and Planning.
The incumbent will be accountable to analyze data and produce various types of ITSO Performance Reports and Data Analysis leading to insights.
Types of analysis and reporting ranges from services, supplier service level performance (including financial penalties) and satisfaction surveys.
These data analysis based insights enable ITSO to track its performance, quality of service delivery and highlight improvement areas.
The Data Analyst will work closely with multiple teams that involve many players; mainly across ITSO, key suppliers as well as with the different businesses and functions to obtain/gather the right information and ensure a high level of data quality in the reported or analyzed insights output.
Accountabilities
Consolidate and analyze ITSO performance data to identify trends, underlying issues, services or service aspects in need of improvements and proposing appropriate remediation to the relevant ITSO teams.
Prepare and present accurate and insightful ITSO performance reports and/or dashboards/ insights to enable effective, informed management decision making.
Performance Data Analysis: includes pulling data from various parties, sources (like Business Objects, Data warehouses, and other required tools), data con
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