Business Process Analyst
Company Name:-
Red Hat Software
Job Location:-
Bengaluru, Karnataka
Job Summary:-
Job summary:
The Red Hat Sales team is looking for a Business Process Analyst to join our Asia Pacific (APAC) Business Readiness team in Bangalore, India.
In this role, you will work with cross-functional stakeholders regionally and globally to map business processes in customer relationship management (CRM), partner relationship management (PRM), and master data management (MDM) domains.
We expect you to be experienced in sales tools like CRM and PRM related tools like Salesforce.
com (SFDC) and Configure Price Quote (CPQ) and Contract Lifecycle Management (CLM).
A key element of your role will be to analyze existing operational processes that support the sales cycle, as well as, working closely with APAC Program Manager to manage and deploy global programs.
Primary job responsibilities:
Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements and deliver the following deliverables as needed: detailed functional specifications, use cases, test strategy, and test cases
Analyze and transform business requirements to meet the business needs
Support management of business processes and governance by evaluating and mapping of existing business processes and systems using process mapping tools
Prepare, maintain, and communicate functional documentation
Identify gaps and opportunities for improvement and standardization
Conduct and coordinate user acceptance testing (UAT) activities across multiple business and technical teams
Analyze data related to business processes and create basic reporting and metrics
Troubleshoot issues with existing processes and systems
Work with global program team and IT for system enhancements and fixes with APAC requirements and prioritization
Conduct sales training and enablement
Support launches of new tools and other APAC and global operations initiatives and activities
Work on a variety of daily operational activities
Work closely with Program Managers throughout the phases of the program to manage the various program activities
Prepare program and project planning, schedules, and milestones in coordination with project stakeholders
Organize project committee meetings, team meetings, and status reporting
Manage, prioritize, an
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