SD Analyst

SD Analyst

  • Anywhere

Company Name:-
American Express

Job Location:-
Bengaluru, Karnataka

Job Summary:-
You Lead the Way.

We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Responsibilites:
Assists and monitors actions to investigate and resolve incidents and problems in systems and services to ensure that the highest levels of service and system availability are attained.

Assists, as required, with problem identification, escalation and the implementation of agreed remedies and preventative measures.

Co-ordinates the implementation of agreed remedies and preventative measures.

Works closely with Development Teams to ensure that quality standards are adhered to during development and implementation and undertakes Post Implementation reviews.

Provides production and service support activities on multiple platforms and may lead projects of moderate complexity.

Reports into Service Manager and regularly communicates the status of incidents, preventative solutions and resolutions.

May be required to work in conjunction with Business Delivery organizations to resolve problems/incidents and ensure that best-practices relating to preventative maintenance are communicated and understood within the development teams.

Assists in the investigation (root cause analysis) and resolution of problems.

Assists in

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